Search results for "online shoppers" | Journal of Trade Science

Keyword: online shoppers

Open Access Article

The links between e-logistics service quality, attitude and repurchase intention of Gen Z in e-commerce

Vu, Thao Phuong , Nguyen, Duong Tuan

DOI: 10.1108/jts-12-2024-0072

Abstract
PurposeThis study aims to identify the dimensions that represent e-logistics service quality (e-LSQ) in e-commerce from the perspective of Generation Z customers in Vietnam. Additionally, it seeks to evaluate the impact... Read more

Open Access Article

Factors Affecting the Service Quality of Lazada in Vietnam

Trinh Thi Thu Huong , Nguyen Kim Huong and Le Thi Viet Nga

DOI: 10.54404/jts.2022.10.03.03

Abstract
In the context of long social distancing during months of the pandemic Covid-19, new trends in commerce and unprecedented consuming behaviors were created. One of them is the exponential growth of e-commerce all over the... Read more