The links between e-logistics service quality, attitude and repurchase intention of Gen Z in e-commerce

Vu, Thao Phuong , Nguyen, Duong Tuan

DOI: 10.1108/jts-12-2024-0072

Abstract
PurposeThis study aims to identify the dimensions that represent e-logistics service quality (e-LSQ) in e-commerce from the perspective of Generation Z customers in Vietnam. Additionally, it seeks to evaluate the impact... Read more