The links between e-logistics service quality, attitude and repurchase intention of Gen Z in e-commerce
Abstract
PurposeThis study aims to identify the dimensions that represent e-logistics service quality (e-LSQ) in e-commerce from the perspective of Generation Z customers in Vietnam. Additionally, it seeks to evaluate the impact...
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Effects of SNSs use and social intelligence on users’ subjective well-being
Abstract
PurposeGiven the widespread use of social networking sites (SNSs) in modern society, both academic researchers and practitioners have focused on exploring the impact of SNSs usage on users’ psychological and behavioral o...
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Mitigating climate change through green leadership: a study of the coal mining sector
Abstract
PurposeThis study examines how green transformational leadership and green motivation improve organizational environmental performance and investigates the mediating effect of eco-friendly behavior. While the relationshi...
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Decision-making model in digital commerce: electronic trust-based purchasing intention through online food delivery applications (OFDAs)
Abstract
PurposeThis research aimed to raise awareness about the need for safety measures and features of online food delivery applications (OFDAs) to build electronic trust (e-trust) with augmented purchase intention among custo...
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The influence of service quality on student satisfaction and student loyalty in Vietnam: the moderating role of the university image
Abstract
PurposeImproving service quality, student satisfaction and student loyalty is important to higher education institutions’ sustainable growth. The objectives of this study are a twofold: first, the study seeks to determin...
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Emotional intelligence at the heart of customer orientation: the front-office bank employee perspective
Abstract
PurposeThis study aims to discern and refine the role of emotional intelligence (EI) in the development of customer orientation among banking employees in Morocco. This analysis seeks to enhance understanding about the s...
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Study motivations of Bhutanese students in hospitality and tourism courses
Abstract
PurposeThe main purpose of this article is to understand the motivations for Bhutanese students to study hospitality and tourism courses. The second objective is to analyse what countries are the preferred destinations f...
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Unlocking students' continuance intention to use generative AI for educational purposes: the dual role of habit
Abstract
PurposeGenerative artificial intelligence (GenAI) plays a crucial role in academic sustainability as it enables personalized learning experiences and fosters innovative problem-solving approaches. Based on the technology...
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From crave to fade: modelling perceived novelty, perceived saturation and engagement in viral street food trends among digital-native young consumers
Abstract
PurposeThe digital era contributes significantly to the rapid growth of the street food sector. However, it also brings about food poisoning risks as the street food vendors are busy inventing frivolous food trends. This...
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Understanding the power of social media influencers in promoting organic food consumption
Abstract
PurposeIn response to growing health and environmental concerns, consumer demand for organic foods has grown steadily. At the same time, social media influencers have a significant influence on consumer choices, especial...
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Filling the SME credit gap: a systematic review of blockchain-based SME finance literature
Abstract
PurposeThe review examines the existing literature on blockchain-based small and medium enterprise (SME) finance and highlights its trend, themes, opportunities and challenges. Based on these factors, the authors create...
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Business sustainability measurement frameworks: a systematic literature review using a TCCM approach
Abstract
PurposeThis study systematically reviews sustainability measurement frameworks (SMFs) using the TCCM (Theory, Context, Characteristics and Methodology) approach to evaluate their theoretical foundations, contextual relev...
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Career orientation of family members in family businesses: a choice or an obligation?
Abstract
PurposeThis study investigates whether family members choose to join the family business out of personal interest or perceived obligation, drawing on the theory of planned behavior (TPB) and socioemotional wealth (SEW) t...
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The effects of export-facilitating quality infrastructure on Africa’s exports
Abstract
PurposeThe continuous export challenges due to the inadequate quality infrastructure have brought to the fore the importance of export facilitation-quality infrastructure. Different infrastructure investments have been i...
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Enhancing water conservation behavior: the role of knowledge, attitude and environmental concerns
Abstract
PurposeWater resources are fundamental to achieving sustainable development. Households play a critical role in global water conservation efforts, directly supporting the attainment of several Sustainable Development Goa...
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