The links between e-logistics service quality, attitude and repurchase intention of Gen Z in e-commerce
Abstract
PurposeThis study aims to identify the dimensions that represent e-logistics service quality (e-LSQ) in e-commerce from the perspective of Generation Z customers in Vietnam. Additionally, it seeks to evaluate the impact...
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Decision-making model in digital commerce: electronic trust-based purchasing intention through online food delivery applications (OFDAs)
Abstract
PurposeThis research aimed to raise awareness about the need for safety measures and features of online food delivery applications (OFDAs) to build electronic trust (e-trust) with augmented purchase intention among custo...
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Emotional intelligence at the heart of customer orientation: the front-office bank employee perspective
Abstract
PurposeThis study aims to discern and refine the role of emotional intelligence (EI) in the development of customer orientation among banking employees in Morocco. This analysis seeks to enhance understanding about the s...
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Nexus of green human resource management and sustainable corporate performance: the mediating roles of green behavior and green commitment
Abstract
PurposeThe driving force behind this study is the need to learn more about the ways in which green human resource management (GHRM) can impact sustainable corporate performance (SCP), especially in the context of Ho Chi...
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Platform financing and CSR performance in an E-commerce marketplace
Abstract
PurposeThis paper investigates whether and how the financial services offered by an e-commerce platform can help budget-constrained small- and medium-sized suppliers improve their corporate social responsibility (CSR) pe...
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Environmental taxation, institutional quality and trade development nexus in sub-Saharan Africa
Abstract
PurposeThis study assesses the moderating and threshold impact of environmental tax and institutional quality on enhancing the international trade capabilities of economies in sub-Saharan Africa (SSA).Design/methodology/...
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Optimizing sales mode selection and marketing effort for a B2C marketplace under green product investment uncertainty
Abstract
PurposeThis study investigates the circumstances under which a business to customer (B2C) marketplace chooses to implement green marketing to promote green product investment (GPI). It further identifies the optimal sale...
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Filling the SME credit gap: a systematic review of blockchain-based SME finance literature
Abstract
PurposeThe review examines the existing literature on blockchain-based small and medium enterprise (SME) finance and highlights its trend, themes, opportunities and challenges. Based on these factors, the authors create...
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Business sustainability measurement frameworks: a systematic literature review using a TCCM approach
Abstract
PurposeThis study systematically reviews sustainability measurement frameworks (SMFs) using the TCCM (Theory, Context, Characteristics and Methodology) approach to evaluate their theoretical foundations, contextual relev...
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Deposit Mobilization of Vietnam Commercial Banks in The Context of Covid-19 Pandemic: Current Situation and Issues
Abstract
The article discusses the current situation of deposit mobilization of Vietnamese commercial banks in the two years 2020 - 2021 (with comparison with the period before the COVID-19 pandemic) with considerations of growth...
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The Factors Affect on the Satisfaction of Customers Using Mobile Banking: An Empirical Study in Vietnam
Abstract
This study aims to examine the factors affect on the customer’s satisfaction in using mobile banking in Vietnam. A survey of 358 individual customers in age of 18-40 years was conducted. Collected data were processed by...
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Input - Output Structure and Sources of Output Growth of Vietnamese Banking and Finance Sector in 2007-2016
Abstract
The paper uses the input-output analysis (IO analysis) to analyze the supply-demand structure and identify sources of the output growth of Vietnamese banking and finance sector in the period of 2007-2016, which induces s...
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Proposing Credit Risk Warning for Commercial Banks’ Corporate Lending in Vietnam
Abstract
In this paper, the author has conducted researches and investigations about risk management in Vietnamese commercial banking system. 210 observations from companies were collected by survey and SPSS software was used to...
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The Impact of Factors Constituting Competitiveness of the Retail Banking Service in Vietnam
Abstract
This study aims to clarify the impact of the constituent factors on the competitiveness of retail banking services of Vietnamese commercial banks from the customer's point of view. The hypothesis in this study is that co...
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Factors Affecting the Intention of Internet Banking in Tuition Payment: Study of The Case of Students in Hanoi University of Industry
Abstract
Non-cash payment such as using internet banking services is still limited in emerging economies like Vietnam despite its benefit. Although there have been studies examining the determinants to the intention of internet b...
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