Search results for "Customer orientation"

Search results for "Customer orientation" | Journal of Trade Science

Keyword: Customer orientation

Open Access Article

Effects of SNSs use and social intelligence on users’ subjective well-being

Dang-Van, Thac , Wong, Wong Ming , Vu, Thinh Truong

DOI: 10.1108/jts-12-2024-0070

Abstract
PurposeGiven the widespread use of social networking sites (SNSs) in modern society, both academic researchers and practitioners have focused on exploring the impact of SNSs usage on users’ psychological and behavioral o... Read more

Open Access Article

Emotional intelligence at the heart of customer orientation: the front-office bank employee perspective

Elbirou, Hiba

DOI: 10.1108/jts-12-2023-0031

Abstract
PurposeThis study aims to discern and refine the role of emotional intelligence (EI) in the development of customer orientation among banking employees in Morocco. This analysis seeks to enhance understanding about the s... Read more