Leadership discourse analysis: an exploration of a neo-transformational leader
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PurposeThis interdisciplinary study creates a structured link to define neo-transformational leadership via an unconventional method in trade science, called discourse analysis.Design/methodology/approachDrawing on quali...
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The influence of service quality on student satisfaction and student loyalty in Vietnam: the moderating role of the university image
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PurposeImproving service quality, student satisfaction and student loyalty is important to higher education institutions’ sustainable growth. The objectives of this study are a twofold: first, the study seeks to determin...
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Emotional intelligence at the heart of customer orientation: the front-office bank employee perspective
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PurposeThis study aims to discern and refine the role of emotional intelligence (EI) in the development of customer orientation among banking employees in Morocco. This analysis seeks to enhance understanding about the s...
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Optimizing sales mode selection and marketing effort for a B2C marketplace under green product investment uncertainty
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PurposeThis study investigates the circumstances under which a business to customer (B2C) marketplace chooses to implement green marketing to promote green product investment (GPI). It further identifies the optimal sale...
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Philosophy of science and research paradigm for business research in the transformative age of automation, digitalization, hyperconnectivity, obligations, globalization and sustainability
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PurposeThis article aims to explain the role of philosophical anchors and research paradigms in business research, and how they can be extrapolated in the transformative era of automation, digitalization, hyperconnectivi...
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Understanding the power of social media influencers in promoting organic food consumption
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PurposeIn response to growing health and environmental concerns, consumer demand for organic foods has grown steadily. At the same time, social media influencers have a significant influence on consumer choices, especial...
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Filling the SME credit gap: a systematic review of blockchain-based SME finance literature
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PurposeThe review examines the existing literature on blockchain-based small and medium enterprise (SME) finance and highlights its trend, themes, opportunities and challenges. Based on these factors, the authors create...
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Business sustainability measurement frameworks: a systematic literature review using a TCCM approach
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PurposeThis study systematically reviews sustainability measurement frameworks (SMFs) using the TCCM (Theory, Context, Characteristics and Methodology) approach to evaluate their theoretical foundations, contextual relev...
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Career orientation of family members in family businesses: a choice or an obligation?
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PurposeThis study investigates whether family members choose to join the family business out of personal interest or perceived obligation, drawing on the theory of planned behavior (TPB) and socioemotional wealth (SEW) t...
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Multimodal presentation of E-commerce product reviews and ratings: empirical investigation using multimodality
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PurposeThe aim of the research is to evaluate different modality for product reviews presentation and its impact on users’ performance, purchase intention and enjoyment.Design/methodology/approachThe study utilized an ex...
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Enhancing water conservation behavior: the role of knowledge, attitude and environmental concerns
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PurposeWater resources are fundamental to achieving sustainable development. Households play a critical role in global water conservation efforts, directly supporting the attainment of several Sustainable Development Goa...
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Employment brand equity and corporate’s job growth and reputation
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PurposeThis research aimed to explore the commonalities and differences in the type of information provided on corporate websites in relation to their employment brand equity.Design/methodology/approachMixed methods of c...
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Motivating language and organizational citizenship behavior: the role of job satisfaction, affective commitment and perceived voice opportunity
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PurposeDrawn on an integrated model of motivating language theory and social exchange theory, this study examines how leaders' motivating language (LML) influences two forms of organizational citizenship behaviors direct...
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Managing repeat visits: an exploratory study of the visitor experience and destination image
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PurposeWhile the experiences and values linked to religion are distinct, there is limited literature on the outcomes of spiritual and metaphysical experiences that affirm destinations and motivations for visiting. The re...
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Managerial competencies’ assessment of sales managers worked at Vietnamese commercial banks: A gap analytic approach
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The paper is to clarify definition and measurement of managerial competencies of sales managers worked at Vietnamese commercial banks. A validation result is an important basis to evaluate the situations of managerial co...
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