Emotional intelligence at the heart of customer orientation: the front-office bank employee perspective

Elbirou, Hiba

DOI: 10.1108/jts-12-2023-0031

Tóm tắt
PurposeThis study aims to discern and refine the role of emotional intelligence (EI) in the development of customer orientation among banking employees in Morocco. This analysis seeks to enhance understanding about the s... Xem bài

Study motivations of Bhutanese students in hospitality and tourism courses

Strickland, Paul Christopher , Ratten, Vanessa

DOI: 10.1108/jts-10-2023-0023

Tóm tắt
PurposeThe main purpose of this article is to understand the motivations for Bhutanese students to study hospitality and tourism courses. The second objective is to analyse what countries are the preferred destinations f... Xem bài

Publication performance and trends in psychological capital research: a bibliometric analysis

Pham, Van-Chien , Wong, Wing-Keung , Bui, Xuan Thi

DOI: 10.1108/jts-03-2024-0021

Tóm tắt
PurposeThis research aims to provide a comprehensive understanding of the evolution and trends in psychological capital (PsyCap) research and related issues.Design/methodology/approachThis research uses bibliometric anal... Xem bài

Moderators of the relationship between turnover intentions and performance

Bui, Hong T.M. , Pinto, Jonathan , Tran Vu, Aurelie Viet Ha , Mai, Nhuan T. , Nguyen, Thanh Q.

DOI: 10.1108/jts-02-2024-0006

Tóm tắt
PurposeDrawing from the theory of reasoned action, this study investigated the moderators of the relationship between turnover intentions and performance at work.Design/methodology/approachThis study employed hierarchica... Xem bài

Motivating language and organizational citizenship behavior: the role of job satisfaction, affective commitment and perceived voice opportunity

Le, Bao Ngoc , Le, Huyen Trang

DOI: 10.1108/jts-01-2026-0011

Tóm tắt
PurposeDrawn on an integrated model of motivating language theory and social exchange theory, this study examines how leaders' motivating language (LML) influences two forms of organizational citizenship behaviors direct... Xem bài

Impact of Human resource management practices on job satisfaction and organizational commitment: the case of seafood processing enterprises in Mekong Delta, Viet Nam

Hung, N.T. , Anh, D.T.T. , Lan, L.T.M.

Tóm tắt
This study aims at assessing the effect of human resource management practices on satisfaction and organizational commitment through awareness of employees working in Seafood processing enterprises in the Mekong Delta, V... Xem bài