The links between e-logistics service quality, attitude and repurchase intention of Gen Z in e-commerce

Vu, Thao Phuong , Nguyen, Duong Tuan

DOI: 10.1108/jts-12-2024-0072

Tóm tắt
PurposeThis study aims to identify the dimensions that represent e-logistics service quality (e-LSQ) in e-commerce from the perspective of Generation Z customers in Vietnam. Additionally, it seeks to evaluate the impact... Xem bài

Emotional intelligence at the heart of customer orientation: the front-office bank employee perspective

Elbirou, Hiba

DOI: 10.1108/jts-12-2023-0031

Tóm tắt
PurposeThis study aims to discern and refine the role of emotional intelligence (EI) in the development of customer orientation among banking employees in Morocco. This analysis seeks to enhance understanding about the s... Xem bài

Optimizing sales mode selection and marketing effort for a B2C marketplace under green product investment uncertainty

Phan, Dinh Anh , Vo, Thi Le Hoa

DOI: 10.1108/jts-07-2024-0041

Tóm tắt
PurposeThis study investigates the circumstances under which a business to customer (B2C) marketplace chooses to implement green marketing to promote green product investment (GPI). It further identifies the optimal sale... Xem bài

The effects of export-facilitating quality infrastructure on Africa’s exports

Kareem, Olayinka Idowu

DOI: 10.1108/jts-04-2024-0024

Tóm tắt
PurposeThe continuous export challenges due to the inadequate quality infrastructure have brought to the fore the importance of export facilitation-quality infrastructure. Different infrastructure investments have been i... Xem bài

Strategic scaling initiatives and client networking dynamics for small and medium-sized enterprises growth: a comprehensive case study analysis

Christodoulou, Ioannis , Utomo Putranto, Satrio , Haj Youssef, Moustafa , Simillidou, Aspasia , Chovancová, Jana

DOI: 10.1108/jts-03-2024-0012

Tóm tắt
PurposeThe research investigates scaling and client networking in small and medium-sized enterprises (SMEs), using ABCD, an Indonesian telecom tower provider, as a case study. Key findings underscore the importance of st... Xem bài

Factors Affecting the Service Quality of Lazada in Vietnam

Trinh Thi Thu Huong , Nguyen Kim Huong and Le Thi Viet Nga

DOI: 10.54404/jts.2022.10.03.03

Tóm tắt
In the context of long social distancing during months of the pandemic Covid-19, new trends in commerce and unprecedented consuming behaviors were created. One of them is the exponential growth of e-commerce all over the... Xem bài

Factors Affecting the Application of Responsibility Accounting: A Case Study in Automobile Manufacturing Enterprises in Vietnam

Hieu , P. D. and Huyen , C. T.

DOI: 10.54404/jts.2022.10.02.05

Tóm tắt
This study aims to determine and assess the influence of factors on the application of responsibility accounting (RA) in automobile manufacturing enterprises in Vietnam. The findings show that the application of RA is in... Xem bài

Improvement of Competitiveness to Attract FDI to Vietnam in the Context of Industrial Revolution 4.0

Hung, D. V.

Tóm tắt
In the past 30 years (1988 - 2018), the foreign direct investment has contributed positively to the development of Vietnam because FDI attraction is considered one of the policy priorities in this period. However, the In... Xem bài