Emotional intelligence at the heart of customer orientation: the front-office bank employee perspective

Elbirou, Hiba

DOI: 10.1108/jts-12-2023-0031

Tóm tắt
PurposeThis study aims to discern and refine the role of emotional intelligence (EI) in the development of customer orientation among banking employees in Morocco. This analysis seeks to enhance understanding about the s... Xem bài

Deposit Mobilization of Vietnam Commercial Banks in The Context of Covid-19 Pandemic: Current Situation and Issues

Nguyen Thi Phuong Lien

DOI: 10.54404/jts.2022.10.03.01

Tóm tắt
The article discusses the current situation of deposit mobilization of Vietnamese commercial banks in the two years 2020 - 2021 (with comparison with the period before the COVID-19 pandemic) with considerations of growth... Xem bài

Solutions to Non - cash payment development in Viet Nam

Lien , N. T. P

DOI: 10.54404/jts.2022.10.01.03

Tóm tắt
The paper studies the performance of non-cash payment in Vietnam recently in terms of payment channels, payment instruments, infrastructure and organizations involved in providing payment services, payment intermediary s... Xem bài

Proposing Credit Risk Warning for Commercial Banks’ Corporate Lending in Vietnam

Thang , N.D and Huan , N.V

Tóm tắt
In this paper, the author has conducted researches and investigations about risk management in Vietnamese commercial banking system. 210 observations from companies were collected by survey and SPSS software was used to... Xem bài

The Impact of Factors Constituting Competitiveness of the Retail Banking Service in Vietnam

Long, N.H , Duong, L.T.T

Tóm tắt
This study aims to clarify the impact of the constituent factors on the competitiveness of retail banking services of Vietnamese commercial banks from the customer's point of view. The hypothesis in this study is that co... Xem bài

Managerial competencies’ assessment of sales managers worked at Vietnamese commercial banks: A gap analytic approach

Nhung, D.T.H. , Phong, L.T.

Tóm tắt
The paper is to clarify definition and measurement of managerial competencies of sales managers worked at Vietnamese commercial banks. A validation result is an important basis to evaluate the situations of managerial co... Xem bài

A Study on Relationship Between Customer Satisfaction and Dimensions of E-banking Service Quality of Commercial Banks in Vietnam

Hung, N. T.

Tóm tắt
With the rapid development of information technology (IT) applications in banking sector, most commer- cial banks in the world and in Vietnam have made great advancement in providing and developing ebanking services. Thi... Xem bài