The links between e-logistics service quality, attitude and repurchase intention of Gen Z in e-commerce

Vu, Thao Phuong , Nguyen, Duong Tuan

DOI: 10.1108/jts-12-2024-0072

Tóm tắt
PurposeThis study aims to identify the dimensions that represent e-logistics service quality (e-LSQ) in e-commerce from the perspective of Generation Z customers in Vietnam. Additionally, it seeks to evaluate the impact... Xem bài

The influence of service quality on student satisfaction and student loyalty in Vietnam: the moderating role of the university image

Nguyen, Hoang Viet , Vu, Tuan Duong , Saleem, Muhammad , Yaseen, Asif

DOI: 10.1108/jts-12-2023-0032

Tóm tắt
PurposeImproving service quality, student satisfaction and student loyalty is important to higher education institutions’ sustainable growth. The objectives of this study are a twofold: first, the study seeks to determin... Xem bài

Editorial: Integrating SDGs into business and trade research: progress, challenges and the contributions of the Journal of Trade Science

Nguyen, Ninh

DOI: 10.1108/jts-06-2026-077