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Effects of SNSs use and social intelligence on users’ subjective well-being
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PurposeGiven the widespread use of social networking sites (SNSs) in modern society, both academic researchers and practitioners have focused on exploring the impact of SNSs usage on users’ psychological and behavioral o...
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Emotional intelligence at the heart of customer orientation: the front-office bank employee perspective
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PurposeThis study aims to discern and refine the role of emotional intelligence (EI) in the development of customer orientation among banking employees in Morocco. This analysis seeks to enhance understanding about the s...
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