Emotional intelligence at the heart of customer orientation: the front-office bank employee perspective

Elbirou, Hiba

DOI: 10.1108/jts-12-2023-0031

Tóm tắt
PurposeThis study aims to discern and refine the role of emotional intelligence (EI) in the development of customer orientation among banking employees in Morocco. This analysis seeks to enhance understanding about the s... Xem bài

The effects of export-facilitating quality infrastructure on Africa’s exports

Kareem, Olayinka Idowu

DOI: 10.1108/jts-04-2024-0024

Tóm tắt
PurposeThe continuous export challenges due to the inadequate quality infrastructure have brought to the fore the importance of export facilitation-quality infrastructure. Different infrastructure investments have been i... Xem bài

Structural Building and Analysis of the Market of Fisheries Supply Chain: The Case of Red Snapper (Sciaenops ocellatu) in Nam Trung Bo

Nga, N. T.

Tóm tắt
The study of the supply chain in Vietnam has been quite common for the last 10 years; most of the studies are related to the products which are traditional or have established a foothold in the market, such as coffee, te... Xem bài