Search results for "Customer orientation"

Search results for "Customer orientation" | Journal of Trade Science

Từ khóa: Customer orientation

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Effects of SNSs use and social intelligence on users’ subjective well-being

Dang-Van, Thac , Wong, Wong Ming , Vu, Thinh Truong

DOI: 10.1108/jts-12-2024-0070

Tóm tắt
PurposeGiven the widespread use of social networking sites (SNSs) in modern society, both academic researchers and practitioners have focused on exploring the impact of SNSs usage on users’ psychological and behavioral o... Xem bài

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Emotional intelligence at the heart of customer orientation: the front-office bank employee perspective

Elbirou, Hiba

DOI: 10.1108/jts-12-2023-0031

Tóm tắt
PurposeThis study aims to discern and refine the role of emotional intelligence (EI) in the development of customer orientation among banking employees in Morocco. This analysis seeks to enhance understanding about the s... Xem bài