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Nhung, D.T.H. and Phong, L.T. - Managerial competencies’ assessment of sales managers worked at Vietnamese commercial banks: A gap analytic approach

Keyword: competencies, sales managers, commercial banks
The paper is to clarify definition and measurement of managerial competencies of sales managers worked at Vietnamese commercial banks. A validation result is an important basis to evaluate the situations of managerial competencies of sales managers in 10 Vietnamese commercial banks located at Ha Noi. The Gap analysis shows that planning and task execution competencies, teamwork management com-petencies develop on track; contextual sensitivity and problem solving competencies face with key gaps. The observation provides the foundation for improving managerial competencies of sales managers in future.
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